Refund & Cancellation Policy

Cancellation

You may cancel your Katmail Dispatch subscription at any time.

• Cancelling stops all future charges straight away — you won’t be billed again.
• Any month you’ve already paid for will still ship.
• Fixed 3, 6 and 12 month plans end automatically after their final month — no need to cancel.

To cancel, log in to your account (no password needed), or email us at hello@katmaildispatch.com.

Refunds

Because each dispatch is a physical, curated item prepared specifically for subscribers, we are unable to offer refunds once a dispatch has shipped.

Exceptions — we will issue a full refund or replacement if:

• Your item arrives damaged (email us a photo within 7 days of delivery)
• Your order was not delivered due to a fulfilment error on our part
• You were charged in error

Refunds are processed to the original payment method within 5–10 business days.

Welcome Kit (Birch Base)

The one-time birch plywood base (+$12) included in your first Dispatch is non-refundable once shipped, as it is a physical product. If it arrives damaged, contact us within 7 days and we will replace it.

Gifted Subscriptions

Gift subscriptions are non-refundable after the recipient’s first dispatch has shipped. If a gift has not yet been redeemed, contact us and we’ll work something out.

Contact

For any refund or cancellation requests, email hello@katmaildispatch.com. We respond within 2 business days.